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These terms have two parts. Part A is between you and Differentiate Tutoring Inc. and covers the platform. Part B is the standard tutoring contract that forms directly between you and your tutor when you book.
Differentiate Tutoring Inc. · 3398 McKinley Beach Ln. 101, Kelowna BC V1V 0C5, Canada · contact@differentiatetutoring.com · Incorporation number BC1573628
Last updated: 2026-08-15.
Tutors on Differentiate are independent, self-employed providers. They are not our employees, and we do not provide tutoring ourselves.
We operate the website and booking system, verify tutors' credentials, hold the standard rate card tutors offer their services on, collect payments on tutors' behalf as their disclosed agent, and provide your account, hour balance, messages, session records and support.
The tutoring itself is provided by your tutor under Part B.
You need an account to use hour balances, dashboards and messaging. Single sessions can be booked as a guest.
You must give accurate information and keep your sign-in credentials to yourself.
Parents may hold accounts linked to their children's accounts and may book and pay on their behalf.
A person under 16 cannot hold an active account on their own. Their account is created with the consent of a parent or guardian, who accepts these terms, holds the payment method, and makes bookings until the student turns 16. We store the date of consent.
This reflects Article 8 GDPR and applicable contract law.
Prices shown are total prices in euro. Tutors offer their services at the standard rate card published on the site, currently €58 per 60 minutes and €85 per 90 minutes.
Where a tutor is required to charge VAT, it is included in the price and shown on your receipt. Many tutors are small entrepreneurs under §19 UStG and charge no VAT. Your receipt says which applies to your tutor.
You may top up a prepaid hour balance. Balance funds remain your money until you spend them on a session: they are held for you, they never expire, and any unused balance is refunded to you if you close your account.
A 60-minute session uses 1 h; a 90-minute session uses 1 h 30 min. Top-up bundles may carry a discount against the rate card.
A top-up is not a purchase of tutoring. The tutoring purchase happens when you book a session with a tutor.
We collect payments — card, PayPal, or balance redemption — in the name and on behalf of your tutor, as their commercial agent. Payment to us discharges your payment obligation to the tutor.
Our compensation is a commission we charge the tutor. You do not pay us a separate fee.
Receipts and invoices for tutoring name your tutor as the supplier.
The cancellation policy at /legal/cancellation is part of these terms.
In short: cancel free of charge up to 24 hours before a session; balance hours return to you and card payments are refunded. If a tutor cancels, you always receive a full refund or re-credit.
If you are a consumer in the EU, you have a statutory 14-day right of withdrawal for contracts concluded online.
By booking a session that takes place within the withdrawal period, you expressly request performance before the period ends and acknowledge that you lose the right of withdrawal once the session has been fully performed. For balance top-ups the right of withdrawal lapses with respect to amounts already spent.
To withdraw, write to contact@differentiatetutoring.com. The model withdrawal instructions at /legal/withdrawal apply.
Our free cancellation window is more generous than the statutory minimum in most practical cases and applies alongside it.
No harassment, no sharing of session recordings without consent, no using the platform to arrange off-platform payment for sessions arranged here, no scraping, no uploading unlawful content.
Accounts that put tutors or students at risk are suspended.
We are responsible for operating the platform with reasonable skill and care. We are not the provider of tutoring and are not liable for the content or outcome of sessions, beyond our legal responsibility for our own role.
Nothing in these terms limits liability that cannot be limited by law — including liability for intent or gross negligence, for injury to life, body or health, or under mandatory consumer protection law of your country of residence.
Otherwise our aggregate liability is limited to the amounts you paid through the platform in the twelve months before the event giving rise to the claim.
We may amend these terms with at least 14 days' notice by email. If you do not agree you may close your account and any balance is refunded.
You can close your account at any time. We may terminate for material breach.
These terms are governed by the laws of British Columbia, Canada.
If you are a consumer, you additionally enjoy the mandatory consumer protections of the country where you live, and you may bring proceedings in your home courts.
We are not obliged and not willing to participate in consumer arbitration board proceedings, but you can always reach us first at contact@differentiatetutoring.com — we answer.